Privacy Policy

1. Introduction

North 2 South Realty Brokerage (“we,” “our,” or “us”) operates the KarlyMarlove website and mobile application (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

By accessing or using KarlyMarlove, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Service.

We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

2. Information We Collect

We collect the following personal information when you register for an account or use our Service:

• Full Name – used to identify your account and personalize your experience
• Email Address – used for account registration, login, and communications
• Phone Number – used to facilitate contact between users and real estate agents

We do not collect payment information, government-issued identification, or sensitive personal data.

Automatically Collected Information

When you use the Service, we may automatically collect:

• Device type, operating system, and version
• IP address and general geographic region
• App usage data, session duration, and feature interactions
• Crash reports and diagnostic data

This information is collected to maintain and improve the Service and does not directly identify you.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your user account
• To provide access to real estate IDX listings and property search features
• To connect you with registered real estate agents or brokers
• To send you property alerts, listing updates, and transactional notifications
• To respond to your inquiries and provide customer support
• To improve the functionality and performance of the Service
• To comply with legal obligations under applicable Canadian law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Information Sharing and Disclosure

We may share your personal information only in the following circumstances:

• Real Estate Agents & Brokers: When you inquire about a property or request agent contact, your name, email, and phone number may be shared with the relevant agent or brokerage.
• Service Providers: We engage trusted third-party vendors who assist us in operating the Service (e.g., hosting, analytics, mapping services). These providers are contractually bound to protect your data.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not share your information with third parties for advertising or profiling purposes.

5. Third-Party Services

Our Service may integrate with third-party platforms including but not limited to:

• Mapping Services (e.g., Google Maps)
• Analytics Tools
• MLS / IDX Providers

These third parties have their own privacy policies, which we encourage you to review.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service.

If you request deletion of your account, we will delete or anonymize your personal information within 30 days, unless we are required to retain it by law or for legitimate business purposes.

7. Data Security

We implement industry-standard safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

These include:

• Encrypted data transmission (TLS/HTTPS)
• Secure password storage using hashing
• Access controls limited to authorized personnel

While we take reasonable precautions, no method of transmission over the Internet is 100% secure.

8. Your Privacy Rights

As a Canadian resident, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete personal information
• Withdraw consent for collection or use of your information
• Request deletion of your personal information

To exercise these rights, contact us using the details below. We will respond within 30 days.

9. Children’s Privacy

The KarlyMarlove Service is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors. If discovered, such data will be deleted promptly.

10. Push Notifications

With your permission, we may send push notifications to your mobile device regarding:

• Property listings
• Saved search alerts
• Account activity

You may opt out anytime through your device settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When material changes occur, we will notify you by updating the “Last Updated” date and, where appropriate, through in-app or email notifications.

Your continued use of the Service means acceptance of the updated policy.

12. Contact Us

North 2 South Realty Brokerage
KarlyMarlove App – Privacy Inquiries

Email: info@karlymarlove.com

This Privacy Policy is governed by the laws of Canada and applicable provincial legislation.